Customer Support Engineer– Liptovsky Mikulas

We are growing and looking for a Customer Support Engineer. Click the link in order to learn more about the role!
technical support customer service concept, man hand using smart

JOB DESCRIPTION:

As an L1 Customer Support Engineer, you will be the first point of contact for our customers seeking assistance with our software products. Your primary responsibility is to provide timely and effective support to resolve basic technical issues, ensuring customer satisfaction and smooth operation of our software solutions.

Our values are based on principles as openness, tolerance and willingness to give and receive feedback.
We care a lot about our people and we support them.
We work on our own products and the quality of our products is very important to us.
Your goal will be to be a team player who shares the same values with us.

JOB RESPONSIBILITIES:

  • providing information on the availability of CS Engineers and the speed of equipment requirements
  • responsibility for the quality of the information provided (correctness, professional and at the same time human access)
  • immediate communication with the customer
  • timely and correct selection of requirements from the customer
  • monitoring the resolution and recording the status of the customer’s request
  • planning and organizing customer trainings
  • data processing in corporate systems
  • the quality and full performance of work resulting from the job position
  • compliance with the company’s internal guidelines and rules
  • receipt and selection of questions from customers
  • assigning customer requirements to a higher level L2 / customer support engineer
  • detailed documentation of problem solving and communication with customers
  • organization of customer trainings and workshops
  • L2 level support
  • data management in corporate systems
  • reporting KPIs

AUTHORITY:

  • communicates on behalf of the company within the assigned responsibility
  • in case of finding serious deficiencies, SW immediately informs its superior and R&D

KEY REQUIREMENTS:

  • IP protocols – WAN, LAN, VLAN, SDH – basic level
  • English language (min. B2 level written and spoken)
  • Excellent communication skills
  • Proactive, problem solving and solution seeking attitude
  • Willingness to learn

KNOWLEDGE OF FOLLOWING IS REQUIRED:

  • Microsoft Windows OS (Windows 10 & Windows 11), Windows Servers experience is advantage
  • Basic network understanding, tracing TCP/UDP traffic via network tools is advantage (Wireshark, TCP/UDP View, telnet, ping)
  • Microsoft Office

KNOWLEDGE OF FOLLOWING IS AN ADVANTAGE:

  • Microsoft SQL
  • WSUS Server
  • Anti-virus
  • Firewall

WE OFFER:

  • Fantastic global projects lined up
  • Learning culture
  • State of the art technologies
  • Supportive working environment
  • Office located in a place where others go for holiday
  • Perks and benefits
  • Flexible working hours
  • Technology and soft skills trainings to enable professional and personal growth
  • Can do attitude
  • Hands on and customer centric approach

Vissim is a technology company, developing innovative software solutions for the maritime and offshore energy domain. Our focus is to provide solutions for optimized constructions and operations logistics for windfarms and to provide safety at sea. Unlocking the potential in our software solutions, we deliver turnkey projects all over the world utilizing renewable energy sources and minimizing the environmental footprint.